Refund Policy
Last updated: February 2026.
1. Refund policy is set by the organizer
Every event on SPORTIFI has a refund policy set by its organizer, displayed on the event page before you register. Please read it before paying.
2. Standard organizer refund windows
Most organizers offer: 100% refund minus payment gateway fees up to 30 days before the event, 50% refund from 30 to 14 days, and no refunds within 14 days of race-day. Specifics vary — check your event's page.
3. Force majeure / event cancellation
If an event is cancelled or postponed by the organizer, the organizer will publish a make-good policy (usually 100% refund minus payment gateway fees, or free transfer to the rescheduled date). SPORTIFI facilitates the refund on the organizer's instruction.
4. How refunds are processed
Refunds are initiated via Razorpay to your original payment method. Credit / debit card refunds typically take 5-7 business days; UPI refunds are usually instant. You'll receive an email confirmation when the refund is initiated.
5. Payment gateway fees
Razorpay's transaction fees (typically 2%) are non-refundable regardless of the organizer's policy. This is a Razorpay charge that SPORTIFI does not retain.
6. Chargebacks
Please raise refund requests through the SPORTIFI dashboard or with the organizer before initiating a chargeback with your bank. Chargebacks initiated without prior contact may result in account restriction.
7. Transfers
BIB transfers between runners are at the organizer's discretion. Not all events allow transfers; where they do, a small admin fee may apply.
8. Disputes
For refund disputes, email disputes@sportifiindia.com with your registration ID. We mediate between runner and organizer and aim to resolve within 7 business days.